Refund policy

Thank you for choosing Beyoutifully Made by Lilly for your needs. We appreciate your trust and commitment to our work. Before proceeding with your purchase, please review our refund policy outlined below.

  1. General Refund Policy: We do not offer refunds on any custom items, including branding and marketing services specifically tailored to your business. Once the customization process begins, we allocate resources and time to create and deliver the final product according to your specifications. Therefore, we cannot offer refunds on custom orders.

  2. Verification of Specifications: It is crucial that you provide accurate information, including size, fit, and spelling details, for any custom items. We will rely on the information you provide to create the final product. Therefore, it is your responsibility to ensure that all specifications are correct before placing your order.

  3. Size and Fit: For any custom items requiring size or fit, we strongly recommend reviewing our sizing charts and guidelines provided on our website. If you have any questions or concerns regarding sizing, please contact our customer support team before placing your order. Once an item has been customized, we cannot accept returns or provide refunds due to issues related to size or fit.

  4. Spelling and Content Accuracy: We prioritize accuracy in spelling and content for all custom items. Before approving the final design or content, we encourage you to carefully review and verify all details. Once the design is approved and customization begins, we cannot be held responsible for any spelling or content errors. Refunds will not be issued for such errors.

  5. Damaged or Defective Items: In the unlikely event that your custom item arrives damaged or defective, please contact our customer support team within 48 hours of receiving the product. We will investigate the issue and work towards a satisfactory resolution, which may include a replacement or store credit. Photographic evidence of the damage or defect may be required for verification purposes.

Please note that this refund policy applies only to custom items and does not affect your statutory rights.

By proceeding with your purchase, you acknowledge that you have read, understood, and agreed to our refund policy.

If you have any further questions or concerns regarding our refund policy, please feel free to contact our customer support team for assistance.

Last updated: 01/01/2022